Yesterday I made a big mistake and caused me a great pain in my ass.

When my customer pointed out that I have made the mistake, I took 10 seconds to verify it, to feel the heartache, to admit it, to pay for it and to smile and tell them I will correct for them.

It's hard to swallow the fact that you're losing money.
But I have to swallow it for this business to continue running in long term.

This is the basic of business.

Today at Merrybrown, I felt confused when they have given me a pack of french fries which is not included in my set meal.

I had kind of 贪小便宜 psychology and I decided to believe that this may be one of their promotion on this holiday.

So I waited for 20 minutes for them to tell me they're wrong and take the french fries back.

No one had approached me.

So I took the french fries and just before I finished my meal, the worker suddenly appeared in front of me and said,

"Ini kentang saya hantar salah. YOU MESTI BAYAR."
I looked at her and nearly laughed out.
"YOU MESTI BAYAR! KAT KAUNTER SANA."
She actually raised her tone.

How could you admit that this is your mistake and ask your customer to pay for your mistake?

Moreover, it looked like they have accidentally made extra pack of french fries and decided to trick me to pay for their mistake.

I didn't waste my energy and time to argue with her.
I just couldn't stop smiling.

RM 2.90 is not a big deal for me.
I took the french fries, it's alright for me to pay.

But I feel amusing.

There's reason the lunch time at Mc Donald has minimum 100 customers in its store for every second.
And this Merrybrown, most of the time I go there, I'm eating alone.

Good story sells and yet harmful story spreads faster in this age.